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FAQs

What is our cancellation policy?

Flexible cancellation policies available

To ease your immediate travels, we have introduced a flexible cancellation policy. We offer refunds in full less any bank charges (if any) for all cancellations received, for bookings made for stays till the 15th July 2020.

Please read through our Terms and conditions for more details.

Can you book transfers to and from the airport through our hotels?

Yes. We only require your confirmed flight details

We would be more than happy to arrange airport pick-ups and drop-offs on-request. We only require your confirmed flight details to arrange and confirm the transfers and rates for the same. Please send these details to Reservations or to the reservation email address of the respective Jetwing Hotel you wish to vacation at.

Note: Should you wish to travel to multiple destinations of the island, along with tour guides and planned itineraries, our sister company Jetwing Travels would be happy to organize bespoke tours for you. Please visit https://www.jetwingtravels.com or email them on inquiries@jetwingtravels.com for more information.

Why should you travel to Sri Lanka?

Friendly people, Magnificent landscapes and Mouthwatering cuisine

Sri Lanka is a country rich in untold legends, unique heritage and a glorious history spanning over two millennia; a land where majestic elephants and enigmatic leopards roam free and a multitude of birds soar the skies; a nation whose people are generous, warm and welcoming; an island blessed with idyllic vistas, from lush green hills to endless azure seas; a place of diversity from its friendly people to magnificent landscapes to mouthwatering cuisine.

Why should you visit Sri Lanka?

Immerse yourself in the unique experiences

Travelling to Sri Lanka now will let you explore all corners of the island and immerse yourself in the unique experiences we have to offer leisurely, as the crowds are relatively less during this time of the year. What’s more, is that you can take advantage of great deals on accommodation at all the Jetwing Hotels and experience authentic Sri Lankan hospitality.

Can you book excursions through our hotels?

Yes you can, Just send us the details

Spread across the island, all Jetwing Hotels are gateways to a multitude of unique experiences and excursions from catching the eastern waves to chasing waterfalls to encounters with enthralling flora and fauna. Please visit the respective hotel pages to know more about what you can do on your vacation and send details of the excursions that interest you to the reservation email address of the respective Jetwing Hotel and our resident naturalists will make arrangements for you.

What are the check-in and check-out times?

Assuring your comfort

  • Check-in time 1400 hours
  • Check-out time is 1200 hours

However, the check-in and check-out times can be altered on-request, based on availability.

What is the weather like in Sri Lanka?

It’s summer all year-round

Sri Lanka has a tropical climate and the temperatures are fairly constant year around, with an average of 25-30 °C in the coastal regions and 15-18 °C in the central highlands. The island’s weather is mostly influenced by the two monsoon seasons, which bring rains to the south-west coasts from May to September and north-east coasts from October to February. Although the island has favourable weather conditions all year-round, it is important to keep in mind that the weather and climatic conditions cannot be predicted with 100% certainty.

What are some of the most interesting events, seasons and festivals in Sri Lanka?

Year-Round Festivities & Events

Regardless of when you visit Sri Lanka, there’s always an interesting event, festival or a unique season that you shouldn’t miss while on the island. From witnessing the most revered Kandy Esela Perehera and the largest elephant gathering in Minneriya National Park to immersing in the country’s diverse religious and cultural festivals like the Nallur Festival and Paddy Harvesting Festival; Jetwing Hotels is strategically placed around the island to ensure you’re in the heart of it all. Plan according to your interests and we’ll do the rest.

Check All Events and Seasons