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FAQs

Can tourists travel to Sri Lanka?

Yes, Sri Lanka is ready to welcome tourists from 19th August 2021

Bandaranaike International Airport [BIA], Colombo Ratmalana Airport [RMA] and Mattala Rajapaksa Hambantota Airport [MRIA] will be operating for tourist arrivals from 19th August 2021. All nationalities (apart from the following listed travel restricted countries) are welcome and all types of travellers whether groups, families, individuals.

Travel restricted countries: South American countries, South African countries (South Africa, Angola, Botswana, Lesotho, Mozambique, Namibia, Swaziland, Zambia, Zimbabwe) and Tourists coming from India who are not vaccinated are not permitted to arrive in Sri Lanka via tourist route.

Source: Official website

What are the new protocols for travelling to Sri Lanka.

> All visas must be applied online. Visit eta.gov.lk
> Before applying for a visa, ensure to have a pre-confirmed booking at a Level 1 'Safe & Secure Certified' hotel/s for up to 14 nights/ 15 days depending on the duration of your stay and vaccination status.
> All travellers must provide a negative COVID-19 PCR report (English) taken within 72 hours prior to embarkation.
> Upon a negative PCR test report on arrival (day 1), fully vaccinated travellers can leave the bio-bubble. However, after leaving the bio-bubble, they are not allowed to re-enter the tourism bio-bubble.
> All travellers will undergo on arrival (day one) PCR tests and will have to stay at a certified 'Safe & Secure' Level 1 hotel.

Source: Official website

I am fully vaccinated. Do I still need to quarantine?

Yes

Starting from 1st October 2021 all travellers who are fully vaccinated will not need to go through a PCR testing on arrival at Bandaranaike International Airport [BIA].

More details >>

How to apply for online Visa?

All visas must be applied online through the Immigration ETA portal (https://www.eta.gov.lk/slvisa/).

Prior to applying for visa, travellers are required to pre-purchase PCR tests and a mandatory COVID-19 insurance cover by visiting www.visitsrilanka.gov.lk and upon payment travellers will be issued a unique tourism reference number which needs to be used in the ETA portal when processing the visa.

Can I travel within Sri Lanka?

Yes

To ensure your safety please arrange transportation prior to your arrival, with your Certified Safe and Secure accommodation provider or travel agent. Public transport should not be used.

Tourists can visit approved tourist sites under the safety of a bio-bubble.

What is our cancellation policy?

Flexible cancellation policies available

To ease your immediate travels, we have introduced a flexible cancellation policy. We will allow free date changes for bookings made for stays until 31st October 2021, and all cancellations are refunded in full (less any bank charges if any) if notified 2 or more days before arrival.

Please read through our Terms and conditions for more details.

Can you book transfers to and from the airport through our hotels?

Yes. We only require your confirmed flight details

We would be more than happy to arrange airport pick-ups and drop-offs on-request. We only require your confirmed flight details to arrange and confirm the transfers and rates for the same. Please send these details to Reservations or to the reservation email address of the respective Jetwing Hotel you wish to vacation at.

Note: Should you wish to travel to multiple destinations of the island, along with tour guides and planned itineraries, our sister company Jetwing Travels would be happy to organize bespoke tours for you. Please visit https://www.jetwingtravels.com or email them on inquiries@jetwingtravels.com for more information.

Are associates at Jetwing Hotels vaccinated?

Over 85% are fully vaccinated

93% of our associates are vaccinated with at least one dose and out of them 85% has taken both doses (as of 14th September 2021)

Why should you visit Sri Lanka?

Immerse yourself in the unique experiences

Travelling to Sri Lanka now will let you explore all corners of the island and immerse yourself in the unique experiences we have to offer leisurely, as the crowds are relatively less during this time of the year. What’s more, is that you can take advantage of great deals on accommodation at all the Jetwing Hotels and experience authentic Sri Lankan hospitality.

Can you book excursions through our hotels?

Yes you can, Just send us the details

Spread across the island, all Jetwing Hotels are gateways to a multitude of unique experiences and excursions from catching the eastern waves to chasing waterfalls to encounters with enthralling flora and fauna. Please visit the respective hotel pages to know more about what you can do on your vacation and send details of the excursions that interest you to the reservation email address of the respective Jetwing Hotel and our resident naturalists will make arrangements for you.

What are the check-in and check-out times?

Assuring your comfort

  • Check-in time 1400 hours
  • Check-out time is 1200 hours

However, the check-in and check-out times can be altered on-request, based on availability.

What is the weather like in Sri Lanka?

It’s summer all year-round

Sri Lanka has a tropical climate and the temperatures are fairly constant year around, with an average of 25-30 °C in the coastal regions and 15-18 °C in the central highlands. The island’s weather is mostly influenced by the two monsoon seasons, which bring rains to the south-west coasts from May to September and north-east coasts from October to February. Although the island has favourable weather conditions all year-round, it is important to keep in mind that the weather and climatic conditions cannot be predicted with 100% certainty.

What are some of the most interesting events, seasons and festivals in Sri Lanka?

Year-Round Festivities & Events

Regardless of when you visit Sri Lanka, there’s always an interesting event, festival or a unique season that you shouldn’t miss while on the island. From witnessing the most revered Kandy Esela Perehera and the largest elephant gathering in Minneriya National Park to immersing in the country’s diverse religious and cultural festivals like the Nallur Festival and Paddy Harvesting Festival; Jetwing Hotels is strategically placed around the island to ensure you’re in the heart of it all. Plan according to your interests and we’ll do the rest.

Check All Events and Seasons