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FAQs

Can tourists travel to Sri Lanka?

Yes, Sri Lanka is ready to welcome tourists from 1st Aug 2020

Bandaranaike International Airport [BIA], Colombo Ratmalana Airport [RMA] and Mattala Rajapaksa Hambantota Airport [MRIA] will be operating for tourist arrivals from Aug 1st 2020. All nationalities are welcome and all types of travellers whether groups, families, individuals.

Source: Official website

What is the procedure for arrivals during COVID-19?

A PCR test would be done on arrival at the airport at no charge. Also, there is no quarantine period on arrival unless symptoms are detected.
Currently it takes 24 hours to receive the test results. We are making changes to have results within 4-6 hours by August. In the event it is required to wait 24 hours for test results; you will be able to select a hotel for a one-night stay from Certified 4 or 5-star hotels in Colombo or Negombo until the test results are received. A further test will be done 4-5 days after arrival by a mobile unit in coordination with your Certified Accommodation provider. Travelers staying for more than 10 days will be required to take a third test during their stay. While this may be inconvenient it is essential to safeguard everybody and provide peace of mind.

Can I travel within Sri Lanka?

Yes

To ensure your safety, please arrange transportation prior to your arrival, with your Certified Accommodation provider or travel agent. Public transport should not be used.
All tourist sites will be open from the 1st August onwards with safety protocols and measures in place to ensure the wellbeing of our travelers.
There will be no travel restrictions between districts for tourists.

What is our cancellation policy?

Flexible cancellation policies available

To ease your immediate travels, we have introduced a flexible cancellation policy. We will allow free date changes for bookings made for stays until 20th December, and all cancellations are refunded in full (less any bank charges if any) if notified 2 or more days before arrival.

Please read through our Terms and conditions for more details.

Can you book transfers to and from the airport through our hotels?

Yes. We only require your confirmed flight details

We would be more than happy to arrange airport pick-ups and drop-offs on-request. We only require your confirmed flight details to arrange and confirm the transfers and rates for the same. Please send these details to Reservations or to the reservation email address of the respective Jetwing Hotel you wish to vacation at.

Note: Should you wish to travel to multiple destinations of the island, along with tour guides and planned itineraries, our sister company Jetwing Travels would be happy to organize bespoke tours for you. Please visit https://www.jetwingtravels.com or email them on inquiries@jetwingtravels.com for more information.

Why should you travel to Sri Lanka?

Friendly people, Magnificent landscapes and Mouthwatering cuisine

Sri Lanka is a country rich in untold legends, unique heritage and a glorious history spanning over two millennia; a land where majestic elephants and enigmatic leopards roam free and a multitude of birds soar the skies; a nation whose people are generous, warm and welcoming; an island blessed with idyllic vistas, from lush green hills to endless azure seas; a place of diversity from its friendly people to magnificent landscapes to mouthwatering cuisine.

Why should you visit Sri Lanka?

Immerse yourself in the unique experiences

Travelling to Sri Lanka now will let you explore all corners of the island and immerse yourself in the unique experiences we have to offer leisurely, as the crowds are relatively less during this time of the year. What’s more, is that you can take advantage of great deals on accommodation at all the Jetwing Hotels and experience authentic Sri Lankan hospitality.

Can you book excursions through our hotels?

Yes you can, Just send us the details

Spread across the island, all Jetwing Hotels are gateways to a multitude of unique experiences and excursions from catching the eastern waves to chasing waterfalls to encounters with enthralling flora and fauna. Please visit the respective hotel pages to know more about what you can do on your vacation and send details of the excursions that interest you to the reservation email address of the respective Jetwing Hotel and our resident naturalists will make arrangements for you.

What are the check-in and check-out times?

Assuring your comfort

  • Check-in time 1400 hours
  • Check-out time is 1200 hours

However, the check-in and check-out times can be altered on-request, based on availability.

What is the weather like in Sri Lanka?

It’s summer all year-round

Sri Lanka has a tropical climate and the temperatures are fairly constant year around, with an average of 25-30 °C in the coastal regions and 15-18 °C in the central highlands. The island’s weather is mostly influenced by the two monsoon seasons, which bring rains to the south-west coasts from May to September and north-east coasts from October to February. Although the island has favourable weather conditions all year-round, it is important to keep in mind that the weather and climatic conditions cannot be predicted with 100% certainty.

What are some of the most interesting events, seasons and festivals in Sri Lanka?

Year-Round Festivities & Events

Regardless of when you visit Sri Lanka, there’s always an interesting event, festival or a unique season that you shouldn’t miss while on the island. From witnessing the most revered Kandy Esela Perehera and the largest elephant gathering in Minneriya National Park to immersing in the country’s diverse religious and cultural festivals like the Nallur Festival and Paddy Harvesting Festival; Jetwing Hotels is strategically placed around the island to ensure you’re in the heart of it all. Plan according to your interests and we’ll do the rest.

Check All Events and Seasons